Telephony; What else does it bring with itself?

May be things aren’t the way I observed but nonetheless I must tell what is making me to even write so. I am seeing a lot of people around me spending hours entertaining  calls. Either they are answering calls or many a times are making calls to all different sort of people. And with an oxygenated penetration of mobile telephony, people aren’t simply making calls to all different sort of people; they are making calls from all different sort of locations as well. Finding people with earplugs and talking to gods and demons while they walk on road or virtually at any place, no matter how bizarre the place itself is, isn’t such a spectacle any more. No doubt we are connected better than ever before perhaps in the history of human race but what about the clarity of communication. What is it that drives these conversations? Does it compose of statements followed by further set of statements or by an endless clarification of the anything being spoken of? Does it include more of confusion or clarity? Although I have no access to what people talk about on their phones but with some inquiry and with couple of persons who shared their experiences of talking at length, few interesting things seem to be emerging.

It is off course subjective to an extent to see a connection between clarity of communication and the communication medium i.e. mobile telephony in our case. However the agencies, the people who are talking, which drive communication do have an effect on the clarity of communication. Whether one is able to communicate to the other, does depend on one’s ability to articulate his thoughts. No doubt about this but the case doesn’t simply rest here. What about the loss of signals during a mobile conversation or a sudden disappearance of battery power? What about the continuous noise that disrupts our talk sometimes? And what about an accidental push on the ‘red button’ when you are trying to switch between your ears? All of these and similar others random factors do affect our perception of the caller or of the subject being talked of. I have come across people testifying how they have been mistaken for someone who is arrogant or egoistic when for reasons, similar to the ones mentioned above, a call broke at some critical point in the conversation. And even when they resumed the call back, how hard they had a time clarifying their stand or explaining the reason for the ‘break’ in communication. This might happen between two people fixing a deal on phone, or between duos who are on the verge of resolving a crisis. And this might be worse between a couple.

Apparently none other than script writers or storytellers have made a note of any such behavior, truly spontaneous and random, but many a times critical. We can accept this! We can term these as ‘misunderstandings’  and can assume that these have ever existed between people, and can conclude that communication technology can’t really handle it. However I do feel somewhere that technology isn’t simply mean to enable communication between peers but rather it is there to sustain it in an intended form; in a form which humans decide.


Few more Interesting links

Today’s subscription letter from Communication Arts is really interesting. They have featured four different links. Three of these are really worth mentioning. The first one is about 100 best cameras. These are arranged to form a poster titled “A Visual Compendium of Cameras“. The second one features top 10 poster designs in the past 50 years. And the last one is about FS Emeric, a new font hosted by Fontsmith.

Please care for the logo as well.

These days I’m faced with a very specific problem. Is is specific to the designs of Dot Com sites for various clients. Assume that every single client who wants to design her website has an expectation of communicating as clearly as possible through her website. This communication can be achieved by bringing better architecture to the website content which suits the users and off course by careful alignment of different attention zones in the entire website. What a clients also expects is to have a wonderful nice looking stunning design to their website content. This is a common process which involves looking at goals, content, information architecture to designing templates at the end. No issues at all, perfect!

Where I find people getting stuck is the point when they have their identities which suits a different media more than the web. For example a bunch of organizations have logos in the orientation of a portrait. Conventionally such a logo suits print media and not the web. You can have a really good portrait oriented logo on a letter head. Not because it looks good on letter head just like that but more because it goes with the length of the paper. The paper bearing its imprint is itself oriented as a portrait. Now come to the web which is essentially more horizontal-landscape a medium than print. Not only a logo with portrait orientation looks out of place, it also compromises on the header space. One needs a wider header to accommodate a log in a portrait format. Eventually it happens at the expense of priorities of other stuff on the website which can be shown without a scroll (above the fold). Well hopefully they will come to understand that logo designs with landscape orientation will suit better the web media. But currently they suspect me as the one convincing them to modify their identities to a landscape format. What to do !

Elsevier’s Identity

Elsevier's Identity Design

For days I have been going through papers published by Elsevier. It was only by sheer chance that I discovered their identity. What an effort for a print based solution! Not only is it dense and full of details, it also seems to convey Elsevier’s image to its audience.

I worry about Interfaces.

“I worry about Interfaces”.. I guess I could say this after being for a while in a state of utter discomfort with narrower definitions of Interfaces.  Such a state has often brought me to say that “I’m not going to do UI design at all”.

But now I’ve come to believing that the definition or rather an understanding of User Interface is a problem. Most of the UI designers deal with Interface design at levels of digital interfaces, Web applications, Mobile and Tablet apps. What they deliver is a set of Wire-frames and UI screens depicting task flows and user interactions. And perhaps that’s where the idea of User Interface design seems to cease. This cease of imagination is often coupled with a bit of bitterness of doing the same job again and again. It is precisely here that the industry and the UI designers need to expand the understanding of User Interfaces. Probably with an expansion of the definition industry will be able to find diverse clients and could discover newer sectors. On the other hand it would for sure bring some satisfaction to a UI designer’s job.

So what this expanded notion of User Interface is? I would introduce you to Bruce Balentine here. I’m bringing him in this discussion not because what he explains as Interface is music to ears but more because it encompasses a larger picture of Interfaces. He says that interfaces can be thought of a layer sandwiched between two different and incoherent systems. These systems are incoherent to the extent that it would be unimaginable for these systems to communicate without the presence of an Interface layer. Thus, in a sense, an interface layer is a double sided tape that sticks to one system at one side and to the other system at another side. It exists on the condition that it can facilitate better communication between the systems at either sides. It ought to have connections for each system. Maintaining this differential while supporting communication between two incoherent systems at either sides is the primary function of the Interface. This is quite insightful indeed. Imagine a washing machine where at one end is a complex circuitry of electric motor, driving belts, washer and drier and at other end is a human agent. In an absence of  Interface i.e. a series of buttons, knobs, scales and readers; it would be almost impossible for a human  agent to operate a washing machine. The interface layer carefully hides one system from another but assists communication between them. With such a lucid but flexible idea of Interfaces one can say that we have always been designing interfaces if not the products. Most of the things that we see around now, ranging from transportation, household appliances, safety appliances to numerous other discrete products are simply Interfaces in one way or the other. Isn’t it?

On Schooling

For days and days it has been occurring to me to reflect back on my school days and on the education I had. The curriculum included natural sciences and languages along with slighter glimpses of other subjects, resigned to be termed as extracurricular. One can look at the curriculum and can be best assured to say that everything ought to be known is well there. But I guess the larger question is how to approach this knowledge. As I have come to believing that approach to know changes or alters the knowledge itself. My teachers were competitive and interesting, and they perhaps had tried telling us what all they knew. However I feel that few factors were always acting in opposition to the entire process of knowledge acquisition.

First, it seems that the entire process of acquiring knowledge  is somewhere inflicted with a flawed notion of timing. The fact that there is a course to be finished by a particular deadline doesn’t allow much room both for students as well as teachers. Teacher wants to finish the course on time and then moves on to setting a paper for students to attempt. How rubbish! Can’t the process of knowledge acquisition be more fluid and continuous. Can’t be free from parametric identifiers of percentage and rankings?  Having time bound milestones often results in an environment which is competitive for no reasons. To make things worse, it’s not just the timing rather the valorization of being on time that kills individuals at the end. There is so much of shame associated with not being on time that it doesn’t even allow many to say NO.

Second, it seems that the teachers themselves work under a huge pressure of abiding to a particular syllabus. Any aberration from a prescribed syllabus is hugely suppressed and demotivated. The position a teacher holds, not only in the society but even with in the education system itself, doesn’t give him much power to defer to the popular notion of syllabus and prescription. There is so much of onus bestowed on people who set the syllabus rather than on those who teach the syllabus. I have seen and met few people who work as advisory members to curriculum committees and not all the time are they correct. But any communication which suggests so is seen as a wild act, often intolerable.

I am raising these questions as I still sense same forces at work. What do you guys say?

Awesome, Truly Awesome!

This morning I got to know about the Start Up revolution in Israel. A dear professor and also an experienced designer, Iko Avital, told me that Israel has fastest growing Start Ups in the world. After googling for few, I came across this awesome start up called Wibbitz. They convert text into videos and kind of believe that they could turn readers into viewers. An amazing idea indeed. I tried the same for my blog and voila!! It worked and my blog posts are now appearing as news headline in a video. It’s really an experience.

For some reasons it seems that embedding the video isn’t yet working with wordpress. So my readers have to wait to see that. But DO TRY Wibbitz.

Few links which would be fun to explore are here: